Responsible Gambling Policy

At Vorovi Hotel Haven, we are deeply committed to providing a safe, enjoyable, and responsible gaming environment for all of our guests. We believe that gambling should always remain a form of entertainment — never a source of stress, financial hardship, or personal harm. This policy outlines our commitment to responsible gambling and the resources available to help you or someone you care about.

This policy is published and maintained by , registered and operating at Satamakatu 9 B, 33200 Tampere, Suomi.

Our Commitment to Responsible Gambling

We take our responsibility to our guests seriously. Vorovi Hotel Haven is dedicated to fostering a culture where gambling is approached with awareness, balance, and care. Our team is trained to recognise signs of problem gambling and to respond with compassion and professionalism.

Our commitments include:

  • Ensuring that gambling at our premises remains a fun and voluntary leisure activity.
  • Providing clear and accessible information about responsible gambling practices.
  • Offering practical tools and resources to help guests manage their gambling behaviour.
  • Supporting guests who may be experiencing difficulties related to gambling without judgement or stigma.
  • Collaborating with national and international organisations that specialise in gambling harm prevention and treatment.
  • Continuously training our staff to identify and sensitively address gambling-related concerns.
  • Never encouraging guests to chase their losses or to gamble beyond their personal means.

We want every visit to Vorovi Hotel Haven to be a positive experience. If gambling ever stops feeling like fun, we are here to help.

18+ Age Policy — No Underage Gambling

Access to all gambling facilities at Vorovi Hotel Haven is strictly restricted to individuals who are 18 years of age or older. We have a zero-tolerance policy when it comes to underage gambling, and we take every reasonable step to enforce this rule consistently and fairly.

Our age verification measures include:

  • Requesting valid government-issued photo identification from any guest who appears to be under the age of 25.
  • Accepted forms of identification include a passport, national identity card, or driving licence.
  • Refusing entry to the gaming area to anyone who cannot provide satisfactory proof of age.
  • Regular staff training on age verification procedures and best practices.

We kindly ask all guests to cooperate with our team when age verification is requested. These checks are carried out to protect young people and to uphold our legal and ethical obligations. We appreciate your understanding and support.

If you are aware of any individual under the age of 18 attempting to access gambling facilities at our premises, please notify a member of our staff immediately. Together, we can keep our environment safe for everyone.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It often develops gradually and can be difficult to recognise in yourself or in someone close to you. The first step towards getting help is awareness.

You may be experiencing problem gambling if you notice any of the following signs in yourself:

  • Spending more money on gambling than you can comfortably afford to lose.
  • Borrowing money or selling possessions in order to gamble.
  • Feeling anxious, irritable, or restless when you are not gambling.
  • Gambling to escape feelings of stress, sadness, loneliness, or anxiety.
  • Trying to win back money you have lost by gambling more ("chasing losses").
  • Neglecting your responsibilities at work, school, or at home because of gambling.
  • Lying to friends or family members about how much time or money you spend on gambling.
  • Feeling unable to stop or cut down on gambling, even when you want to.
  • Gambling interfering with your personal relationships or mental well-being.
  • Feeling guilty, ashamed, or preoccupied with thoughts about gambling.

You may also be concerned about someone else if you notice they frequently disappear to gamble, become secretive about finances, experience unexplained mood swings, or seem withdrawn and preoccupied.

Please know that you are not alone. Problem gambling is a recognised condition, and effective help is available. Reaching out is a sign of strength, and we are here to support you every step of the way.

Self-Exclusion and Responsible Gambling Tools

We offer a range of practical tools to help our guests maintain control over their gambling activity. Whether you want to set limits as a precaution or need to take a break from gambling entirely, our team is here to assist you in a confidential and respectful manner.

Self-Exclusion Programme

If you feel that gambling is becoming a problem for you, you can voluntarily request to be excluded from our gaming facilities. Self-exclusion is a formal agreement between you and Vorovi Hotel Haven that restricts your access to our gambling areas for a defined period of time.

  • Self-exclusion periods are available from a minimum of six months up to a permanent exclusion.
  • Once in place, a self-exclusion agreement will be taken seriously and enforced by our team.
  • Your request will be treated with complete confidentiality and handled with sensitivity.
  • To begin the self-exclusion process, please speak with a member of our management team in person or contact us through the details provided at the bottom of this policy.

Additional Responsible Gambling Tools

In addition to self-exclusion, we encourage all guests to make use of the following responsible gambling practices:

  • Set a budget: Decide on a fixed amount you are comfortable spending before you begin gambling, and stick to it.
  • Set a time limit: Decide in advance how long you will spend gambling, and take regular breaks.
  • Never chase your losses: Accept that losses are a normal part of gambling and resist the urge to keep playing in order to win back what you have lost.
  • Avoid gambling under the influence: Alcohol and other substances can impair your judgement and lead to decisions you may later regret.
  • Keep gambling separate from your finances: Only ever gamble with disposable income — money that you can afford to lose without affecting your everyday life.
  • Talk to someone: If gambling is causing you worry, speaking openly with a trusted friend, family member, or professional can make a significant difference.

National Self-Exclusion Register

In Finland, the national gambling operator Veikkaus Oy operates a self-exclusion register that allows individuals to restrict their access to gambling across multiple venues. We encourage guests to explore this option if broader exclusion would be beneficial for them. More information is available through Veikkaus customer services or through the helpline numbers listed below.

Support and Helpline Numbers

If you are concerned about your own gambling or that of someone close to you, we strongly encourage you to reach out to one of the trusted support organisations listed below. All services are confidential, non-judgemental, and staffed by people who genuinely want to help.

Finland — National Support

  • Peliklinikka (The Gambling Clinic)
    A free, specialised service in Finland offering support to individuals and families affected by gambling problems.
    Website: www.peliklinikka.fi
  • Peluurin Auttava Puhelin (Peluuri Helpline)
    Free helpline offering support and counselling for problem gamblers and their loved ones.
    Phone: 0800 100 101 (free of charge, available in Finland)
    Website: www.peluuri.fi
  • Mielenterveyden keskusliitto (Finnish Central Association for Mental Health)
    Provides mental health support and can direct individuals to appropriate local services.
    Website: www.mtkl.fi

International Support Organisations

  • GamCare
    A leading provider of information, advice, and support for anyone affected by problem gambling.
    Phone: +44 808 8020 133 (free helpline, UK-based, available internationally)
    Website: www.gamcare.org.uk
  • BeGambleAware
    An independent charity offering free, confidential support, information, and resources for those experiencing gambling-related harm.
    Phone: +44 808 8020 133
    Website: www.begambleaware.org
  • National Council on Problem Gambling (NCPG) — United States
    Provides a national helpline and a wide range of resources for individuals and families affected by problem gambling.
    Phone: +1 800 522 4700 (24-hour helpline)
    Text: Text "NCPG" to 53342
    Website: www.ncpgambling.org
  • Gamblers Anonymous International
    A fellowship of men and women who share their experience, strength, and hope to recover from a gambling problem. Meetings available worldwide.
    Website: www.gamblersanonymous.org
  • Gordon Moody
    Provides residential treatment programmes and online support for people with severe gambling problems.
    Website: www.gordonmoody.org.uk

Contact Us

If you would like to speak with a member of our team about responsible gambling, request self-exclusion, or simply ask a question in a safe and confidential setting, please do not hesitate to get in touch. We are here to listen and to help.


Satamakatu 9 B, 33200 Tampere, Suomi

You can speak with a member of our management team directly at the hotel's front desk or gaming reception at any time. All enquiries relating to responsible gambling are handled with the utmost discretion and care.

Remember: gambling is meant to be enjoyable. If it ever feels otherwise, please reach out. Help is always available, and you deserve to feel well.